frequently asked questions

When assisting new clients, we hear several questions we think can benefit anyone looking for custom, professional design. Follow the quick links to get the answers to our most frequently asked questions. If you think there’s a question we missed, Contact Us.

1. How do I decide whether I need a logo design or a full branding treatment? Where do I start?

We consult with every client to help them find the appropriate solution for their needs and situation. Details about a project, like budget, the current business presence, and brand management style all play a major role in selecting treatment. We start with these details and will guide you the rest of the way.

2. How does the order process work?

We start our process with a quote estimate that itemizes the quantity of product, design costs, shipping, discounts, and other order basics. We then provide an artwork proof that will show the appearance of the ordered product(s). From there, the customer will need to review both the quote estimate and the artwork layout. Approval of these documents, along with a PO or other payment, will confirm the order for production.

3. What file formats do I need to provide when ordering print marketing?

We use the most up-to-date version of Adobe Creative Suite software to run all of our files, and we accept any files compatible with that software. In order for us to produce your job in the most cost-effective manner, you should always provide vector files of your corporate logo or art. Common types of vector files include Adobe art files (AI) or EPS files. By providing the proper file forms, you will avoid art setup fees. Also, include font files to ensure a smooth setup process.

4. What is an artwork proof?

An artwork proof is our final artwork draft before we put a job into production. The layout allows you to review your design digitally and request necessary changes before we create your product. You can approve your artwork proof via email comment, scanning, or fax.

5. Why do I need to look at an artwork proof if I’ve already given you everything I need?

By reviewing your artwork proof, you can ensure our team handled every detail exactly how you want. Misunderstandings and crossed signals can happen because, simply put, humans make mistakes. This is our way of making sure we get it right every time.

6. How do I get an estimate from you?

The easiest way to request an estimate is through any contact button on this website, which appears on each product or service page. Another option is our Contact Page. Complete that form, and we’ll get back to you soon. You can also give us a call or send us an email, and we’d be glad to talk about your project and provide an estimate.

7. Do you offer a quantity discount?

Yes. We offer a quantity discount in certain circumstances for multiples of the same product. The general rule of thumb is that the higher quantity ordered, the lower the price per unit. But we can work with our clients to find the solution that fits their budget.

8. How long does it take for the order to be fulfilled?

Every job is unique, so every timeline is different. Simple jobs and small jobs can be done in a few days, while more complicated custom jobs with installation can take multiple weeks. Our timelines can change throughout the year, with summer being especially busy. Even in our busiest times, we strive to complete production in 7-10 days. Tell us when your deadline is, and we’ll see what we can do. We go to great lengths to complete your job in a timely manner. If you need your order fulfilled before a specific date, contact us as early as possible to help us serve you better.

9. How do I place/confirm an order? What are your terms?

After you have approved your artwork proof and you have reviewed the price quote we provided, confirm your order via receipt of a purchase order number, credit card authorization, or signed and returned quote.

Public school and government clients can open a “net term” account upon receipt of a purchase order. If a purchase order is not provided, both a signed, approved quote and payment must be submitted to place the order.

All other non-school related clients must prepay by credit card, check, or cash. We reserve the right to alter the prepayment requirement at our discretion. Click here to read our full Terms & Conditions.

10. What payment methods do you take?

We accept purchase orders from public school and government account clients. Purchase order payments should occur via check or ACH direct deposit within the net 30-day terms we offer established clients. New public school and government clients may be required to supply additional information upon processing their first order.

Payment by credit card is accepted by all other clientele and must happen at the time of placing an order. We accept MasterCard, Visa, and American Express. Other digital forms of payment accepted are third party apps such as CashApp, Venmo, and Paypal.

11. How does shipping work?

For physical orders, print marketing, and delivered items, shipping and handling charges are calculated separately and will be added to your invoice. This charge is included on the quote provided to you before placing the order. For small orders, our minimum shipping charge is $10.00.

Upon shipment, we will provide a shipment notification via email which will include tracking information.

12. How do I place a reorder?

Reordering is simple. We take pride in offering quality design, including physical products that last a long time, but when it is time to replenish your printed items, simply send us a message with your previous order details and mention you are requesting a reorder. That’s it! We will still send you an artwork proof along with your confirmation of payment, to ensure that no details need changing. Please contact us if you have any questions or need assistance.